Frequently Asked Questions

Why can't I Print

Is the printer on?
How is it connected? Cable or Network?
If it's locally connected, turn it off and back on to reset it.

If it's a network pirnter, does anybody else use it?
Can they print?

Get the printers IP address and try to ping it.
Can you ping it successfully? 

if no, check what it's plugged into? Switch? or wall?
Is there a light on the switch? or the back of the printer?

If no, try another cable or temporarily plug the computer into the port and see if you get a connection.

 Last updated 06/14/2018 4:55 pm

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